SUPPORT TEMPLATE

Knowledge Base Chat Agent

Upload your documentation, policies, or product guides to an agent knowledge base, publish the agent as hosted chat or a website widget, and let visitors ask questions in plain language — with answers grounded in your actual content and conversation memory across the session.

Templates never consume AI Builder credits. Customize every node visually after import.

How it works

1

Load

Upload documents to the agent’s knowledge base; they are chunked and indexed automatically.

2

Publish

One click publishes a hosted chat page, or drop the embed script on your own site — white-label, your domain.

3

Improve

Execution logs show every question asked; feed the gaps back into your docs.

Integrations in this template

Every node is swappable — replace any integration with another without rebuilding the flow.

Built for

  • Docs/help-center chat for SaaS products
  • Internal policy Q&A for teams
  • Client-facing knowledge portals built by agencies

Frequently asked questions

Can I control who accesses it?

Interfaces support public, password, email-verified, workspace-login, and SSO access modes — per interface.

Which models can power it?

Any connected provider: Anthropic, OpenAI, Google, Mistral, Ollama, or OpenRouter. Swap per-node with your own keys at zero markup.

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