Email Triage Agent
Watches an inbox via the Gmail trigger, classifies each message (sales, support, billing, spam), extracts what the sender actually wants, and posts a prioritized summary to Slack. Urgent messages can trigger an SMS so nothing sits unread over a weekend.
Templates never consume AI Builder credits. Customize every node visually after import.
How it works
Watch
The Gmail trigger fires on every new message in the inbox or label you choose.
Classify
An AI Prompt node tags the category, urgency, and a one-line summary of the ask.
Notify
A switch node posts routine items to a Slack digest channel and sends SMS alerts for anything marked urgent.
Integrations in this template
Every node is swappable — replace any integration with another without rebuilding the flow.
Built for
- Shared inboxes (info@, support@, sales@) that nobody owns
- Founder inboxes drowning in unsorted mail
- Escalating urgent customer emails after hours
Frequently asked questions
Does this work with Outlook?
Yes — replace the Gmail trigger with the Outlook trigger. Both watch inboxes natively.
Can it draft replies too?
Add a second AI Prompt node and a Send Email node to draft and send replies — or keep a human approval step in Slack before anything goes out.
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